QUALITY OF SERVICE IN THE HOTEL INDUSTRY AND ITS IMPROVEMENT

Authors

  • Kurbonova Z. A Master,Department Of Tourism And Hotel Management, Bukhara State University, Bukhara, Republic Of Uzbekistan
  • Djurayeva N. B Master, Department Of Tourism And Hotel Management, Bukhara State University, Bukhara, Republic Of Uzbekistan

DOI:

https://doi.org/10.17605/OSF.IO/E57NW

Keywords:

tourism, service quality, hotel, expectation, satisfaction, customer

Abstract

The quality of hotel services is one of the indicators of a hotel's reputation. Quality service makes a good impression on consumers and allows them to reuse these hotel services. If the customer has a good impression of the hotel, he can recommend this hotel to his acquaintances and provide usage of 5 more people from the services of this hotel. Therefore, it is necessary to provide them with high quality services without fear of the costs associated with maintaining a regular customer.

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Published

2021-02-11

Issue

Vol. 6 No. ICDSIIL (2021): ICDSIIL-21

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

How to Cite

[1]
“QUALITY OF SERVICE IN THE HOTEL INDUSTRY AND ITS IMPROVEMENT”, IEJRD - International Multidisciplinary Journal, vol. 6, no. ICDSIIL, p. 3, Feb. 2021, doi: 10.17605/OSF.IO/E57NW.

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